It is important that any issue that is deemed to be dangerous to either private property, the highway or any of its users is telephoned through on 0345 606 6171 so that they can be immediately assessed and action taken quickly.

Any report logged via our reporting tool will generate a site visit from one of our Highways Assessment Officers. Although they do triage incoming reports, anything logged with them out of hours will not be picked up until the next working day – which as you will appreciate will lead to a delay in attendance. The Councillor Highways Support email address is also not monitored outside of office hours and should not be used for anything that is considered an emergency.

 Could I also please ask that you encourage residents to supply any photographs they may have – particularly in cases of drainage or flooding problems – as in many cases, the flood water will have subsided by the time our Teams attend.

 Please let me assure you that all reports are assessed and the sites visited – but it is vital that they are logged in the correct way so that we can respond in a timely manner – and so that these are assigned to the most appropriate team within Suffolk Highways:

• 0345 606 6171. Any hazard/emergency. This number is available 24 hours a day.
• http://highwaysreporting.suffolk.gov.uk ‘normal’ issues such as pothole, non-urgent blocked drains, general maintenance issues etc.
• CouncillorHighwaysSupport@suffolkhighways.org – County Councillor use only, for complex or in depth issues and wider Parish concerns such as requests for traffic calming, speeding issues, improvement works etc.